Return Item(s)
Return information
If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells items for a refund (excluding original shipping charges) within 30 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached.
Please include your packing slip in your return. Packages returned without this may cause a delay in the return process.
For hygiene reasons, underwear briefs, bodies, swimwear, facemasks and pierced jewelry cannot be returned or exchanged unless faulty.
Shipping back to our warehouse is at the customers’ own cost.
Save your tracking code link as proof of shipping.
If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price by mail to our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). For hygiene reasons, underwear briefs, bodies, swimwear, facemasks and pierced jewelry cannot be returned or exchanged unless faulty.
Processing
Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.
Return process
We will accept returns for any reason and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. Within 30 days, orders may be returned, and we will issue a refund. Please fill in the return form you received with your order and send it back to the relevant address to send the item back. Instructions on how to send it are on the return form.
Damaged returns
Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.
Defective items
If you receive a defective item, please notify us within 2 days of delivery. Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label.
Non-returnable items
- Items that have been worn, washed, stained, or damaged.
- Items without the original tags and packaging
- Gift Cards
- Items marked FINAL SALE
- Final sale items will not be accepted and will be sent back to the customer.
International returns
We will not be held liable for the loss of any returned item(s) during the transit back to us. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
On receiving your returned item(s) we will refund the price paid for the goods to the original payment card. The original delivery costs (where applicable) will not be refunded. Returns are credited to the original payment method, unless received more than 30 days after the delivery date. Refunds will not be issued until the return has arrived at the Aeden warehouse and has been approved.
All returns can sent to the following address
Fashion On Demand B.V. / AEDEN
Tokyostraat 1-5
1175 RB Lijnden
The Netherlands
