We process and ship orders every weekday (Monday to Friday). If you place your order before 2pm on a working day and it is successfully processed, we’ll ship it out the same day.

Orders placed after 2pm will be shipped the next business day. You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact info@aedenofficial.com.

Please note, we do not ship on weekends and/or holidays.

Pre-orders

If you have purchased any pre-order item(s), the item(s) will ship as soon as inventory becomes available. You will receive tracking information as soon as we get your order and an additional email will be sent when your order leaves our warehouse. Payment for pre-order items will be collected upon placement of the order.

Rates & delivery time

All domestic orders ship for free and will arrive within 1 business day once dispatched. Missing packages If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days – in rare cases packages may say delivered up to 36 hours prior to arrival.

We will not replace merchandise that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of DHL.

We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages.

Delivery within the Netherlands

All orders placed before 2pm on working days, will normally be delivered the following working day. If ordered after 2pm, your order will be delivered within 2 working days.

Deliveries within the European Union

From 3 to 5 working days

Deliveries in all other countries

From 4 to 10 working days

Shipping costs

Country — Shipping cost

Netherlands — Free
Above €150 — Free
Europe Zone 1 — Calculation
Europe Zone 2 — Calculation
Outside Europe — Calculation

Europe Zone 1: Belgium, France, Germany, Luxembourg
Europe Zone 2: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine

Outside Europe

Packages will be shipped (see shipping costs above) using our standard shipping service, which will be DHL. Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Aeden Official, nor are they included in the order total. Any applicable fees will be due upon delivery.

We deliver worldwide. However we do not ship to APO, post office box or FPO address.

*Shipping to the United States: shipping costs of €10,00 with no custom charges applicable to orders under $700. Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Aeden, nor are they included in the order total.