Shipping

Deliveries within the Netherlands

All orders placed before 2pm on working days, will be delivered the same day.

If ordered after 2pm, your order will be delivered the following working day.

Deliveries within the European Union

From 2 to 6 working days

Deliveries in all other countries

From 4 to 10 working days

Country — Shipping cost

Netherlands — Free

Above €150 — Free

Europe Zone 1 — Calculation

Europe Zone 2 — Calculation

Outside Europe — Calculation

Europe Zone 1: Belgium, France, Germany, Luxembourg

Europe Zone 2: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine

Outside Europe

Packages will be shipped (see shipping costs above) using our standard shipping service, which will be DHL. Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Aeden Official, nor are they included in the order total. Any applicable fees will be due upon delivery.

We deliver worldwide. However we do not ship to APO, post office box or FPO address.

*Shipping to the United States: shipping costs of € 10,00 with no custom charges applicable to orders under $700. Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Aeden, nor are they included in the order total.

International Shipping Policies

If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

Undeliverable and Refused Packages

In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered. Inspection You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to info@aedenofficial.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.

Shipping Errors or Damaged Products

We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 30 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 30 days of us receiving the wrong or damaged product, as per our Shipping Policy.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.

Shipping policy

We process and ship orders every weekday (Monday to Friday). If you place your order before 2pm on a working day and it is successfully processed, we’ll ship it out the same day.

Orders placed after 2pm will be shipped the next business day. You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact info@aedenofficial.com

Please note, we do not ship on weekends and/or holidays.

Pre-orders

If you have purchased any pre-order item(s), the item(s) will ship as soon as inventory becomes available. You will receive tracking information as soon as we get your order and an additional email will be sent when your order leaves our warehouse. Payment for pre-order items will be collected upon placement of the order.

Rates & delivery time

All domestic orders ship for free and will arrive within 1 business day once dispatched. Missing packages If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days – in rare cases packages may say delivered up to 36 hours prior to arrival.

We will not replace merchandise that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of DHL.

We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages.